Terms & Conditions

1. All packages are applicable for a minimum of two (02) adults traveling together.

2. Rates are not applicable during high, peak, or super peak periods.

3. Child rate is on request and subject to computation.

4. Single Supplement, Triple Sharing or extra bed request is subject to availability and on request.

5. All bookings are subject to advance reservation. Confirmation of room(s) is strictly subject to the hotel's availability at the point of booking made only and all rates are subject to change without prior notice.

6. Observe ADDITIONAL SURCHARGE and CLOSED OUT PERIODS during embargo, high and peak days.

7. Hotel Standard Check-in time is from 02:00 PM to 03:00 PM. Standard check-out time is 1100 AM to 1200 AM.

08. Early check-in is subject to availability. For guaranteed early check-in, the previous night must be booked and paid.

09. Late checkout is subject to room availability. Late checkouts will automatic charge one (1) night depending on the hotels discretion.

10. Rates are based on the lowest room category of the hotel. In case the lowest room category is no longer available, the next available room category or similar class hotel shall be offered and the price difference shall be charged.

11. Please be reminded that sneak in is not allowed as a standard rule. Just present the passport of the lead name in the booking. Failure to comply will incur charges.

12. As a practice upon checking in, some hotel may require an Incidental Deposit which is refundable on the date of check out. Incidental deposit may vary depending on which hotel/hotel category they will be staying.

13. The lead guest are required to provide details such us full name, email and contact number upon booking confirmation. For Boracay and international tour packages, all passport and flight details of the passenger(s) must be submitted once the booking is guaranteed.

14. All special service requests are subject to availability and/or additional charges upon check-in.

15. There will be a corresponding surcharge for transfer services if the flight ticket is not similar on the mentioned airport terminals in each package.

16. All Palawan and international transfers and tours are on seat in coach basis (unless specified).

17. We will no longer consider on-day/last minute flight detail notice. Guests will be advised to transfer on their own arrangement.

18. Waiting time is maximum of 1 hour after the flight landed. Failure to show up in the designated post, pax need to go to the hotel on their own arrangement and no refund for the transfer fee.

19. For any flight change without at least 24 hours notice given, applicable surcharge penalty shall be applied for re-arrangement of airport transfer.

20. Only one (01) baggage (standard size) is allowed per person. In case of more luggage and the transport is not enough to accommodate guests and requests, additional charge for transfer will be billed directly to the passenger who exceeded their allowed baggage. Driver has absolutely the right to reject any oversized or exceeded luggage.

21. No Show on booked dates will render services forfeited. Strictly no cancellation and modification upon confirmation of booking. No refund will be extended for no-shows, offloaded guests, or any unused services.

22. Any reinstatement of the booking will be subject to availability and/or additional charges.

23. All guests should be in the lobby at least 15 minutes prior to the estimated pick-up time for the departure airport transfer. We will not be held liable if they fail to catch the flight especially for seat in the coach (SIC) arrangement resulting in an unnecessary incident.

24. For international tours, please take note that each of the country has its transportation law. Passengers must wear seatbelts during transfer and tour to avoid fine or penalty. This is for our guests' safety as well.

25. No Show on booked dates will render services forfeited.

26. Confirmed packages are non-rebookable and non-transferrable especially to the pax who didn't pass the immigration in International Airport for international tour packages.

27. Strictly no cancellation and modification upon confirmation of booking. No refund will be extended for any unused services.

28. In case of Force Majeure (Eg. Emergencies, Accident, Storm, Rally, Typhoon, Etc.) Which are beyond our control, Fortune Travel Services will not be liable to any surcharges/penalties imposed by partners and suppliers.

You may send an email to info@fortunetravelservices.com for questions and inquiries.